"I ordered a sandwich and iced coffee. Everything was packaged with care. Dunkin has bags with inserts to allow the drink to stand and be separate from the food. The bag the Dasher picks up is also sealed closed. Great job, Dunkin. "
"I've been ordering from Dunkin'Donuts for a long time now. The very first time I ever ordered a frozen coffee and an iced caramel latte, they were amazing. They were sweet but not too sweet, the frozen coffee was actually thick like a frozen drink should be, and the iced latte was not water down and had the perfect amount of ice in it. Both had great flavor to them. From that point on, I would say that ONCE out of every SEVEN times I would order those drinks, it would actually be made just like it was the first time. Like they're supposed to be made. One out of Seven times. I recently moved here from Myrtle Beach & ordered from multiple locations of DD there as well. And same thing. 1 out of 7. I would order from three or four different locations, hoping that someone at one of those locations would be able to make them the way they are supposed to be made. I found that the one time I would get it right, it was made by the manager of the store. I actually have a picture of three different frozen coffees from three different stores, ALL of them were different colors and different consistency's. They were either watered down and not thick at all, or it would have zero cream in it and it would taste like I was drinking frozen coffee beans, or the opposite where it had zero coffee in it and tasted like I was drinking frozen milk.  it was either not sweet at all or so sweet it was like I was drinking straight sugar. At six dollars per drink, and once out of every seven times I order the drink, it's a lot of wasted money and frustration. I never like to complain but I eventually went to one of the stores and showed them the picture. I have also sent in comments saying that all the employees from every location need to be trained on how to make all the drinks so everyone makes them the same way. Even my regular hot coffees I would order, I requested six creams and six sugars. Again maybe one time I would receive it where it actually tasted like it had sugar in it. Every other time, I would have to add my own cream and my own sugar once it got delivered. If I would ask for extra ice with the lattes, I rarely received it. And all the frozen drinks would be delivered half frozen and I would have to put it in the freezer and wait to drink it. But… The ONE time I would get the drinks right, they were perfect. My hot coffee had the perfect amount of cream and sugar in it, the frozen coffee was thick and I did not have to put it in my freezer, and the iced caramel latte had extra ice so that the drink was not watered down when I got it and all of them tasted perfect and how they should be. Again, the employees of every store need to be trained the exact same way and learn that if a customer asks for six creams and six sugars, they should put exactly that in it every time so is that the drinks taste the same every time someone orders it. I moved here and the same thing started happening. I would receive the drinks melted and disappointing. But then one night a had to order from a different store that was 7 miles away because the closer store had taken themselves off the app temporarily for whatever reason. To my delight, it was the first time since I've been here that I received my drinks the way they should be without me having to alter them in any way. I ordered from a different store the next day and once again I was disappointed. So the next day I purposely ordered from the store that was 7 miles away and again, they were made perfectly. I tried to call that store to thank them but no one ever answers the phone. Hopefully this review is attached to the store that this order came from and that they will see it. It's 10:30 PM now and I received the drinks perfect. I have also ordered them at 2 o'clock in the morning and again they were perfect. I don't know if it's the same person that is making them or not. That's why I mentioned the time I received them. Whoever has made these drinks, I thank you and commend you for taking the time to make my drinks the way they should be. Even my hashbrowns are better than they've ever been, actually taste like they are cooked and not just warmed in the microwave and mushy. I've been in retail and food myself, and my motto would always be treat the customer the way I would want to be treated. Treat the order or the food or whatever it is, the way I would want someone to treat my order. The employees that don't care or don't pay attention to what they are making, are The same ones that would call and complain when someone didn't take the time to make their food correctly. I know it's small in this big world of problems, but we have to start somewhere. If people would just start caring about others, treating people the way they want to be treated, starting with making A drink that taste like you care, maybe the world would become a better place. I've never written a review like this or review this long before. But it's a little things that can make someone's day. Most of the time people just complain. I wanted to at least acknowledge that someone did something right this time. From now on, my orders will be going to the one that is 7 miles away versus the one that is only 3 miles away. I will stop rambling on and on now and end it with another thank you! "